Refund and Cancellation Policy

Cancellation

* As a general rule Buyer shall not be entitled to cancel Order once placed.

BBChic reserves the right to collect a penalty for the Orders constrained to be cancelled by BBChic for reasons not attributable to BBChic, including but not limited to:

• in the event if the address provided by Buyer is either wrong or falls outside the delivery zone;
• failure to contact Buyer by phone or email at the time of delivering the Order booking;
• failure to deliver Buyer Order due to lack of information, direction or authorization from Buyer at the time of delivery; or
• unavailability of all the items ordered by Buyer at the time of booking the Order; or.
• unavailability of all the items ordered by Buyer at the time of booking the Order. However, in the unlikely event of an item in an Order being unavailable, BBChic will contact the Buyer on the phone number provided to us at the time of placing the Order and inform Buyer of such unavailability. In such an event Buyer will be entitled to cancel the entire Order and shall be entitled to a refund to an amount upto 100% of the Order value.

In case of cancellations for the reasons attributable to BBChic .BBChic shall not collect any penalty from the Buyer.

Refunds

Buyer may be entitled to a refund for prepaid Orders. The Buyer shall also be entitled to a refund of proportionate value in the event packaging of an item in an Order or the complete Order, is either tampered or damaged and the Buyer refuses to accept at the time of delivery for the said reason;

Buyer may be entitled to a refund upto 100% of the Order value if BBChic fails to deliver the Order due to a cause attributable to BBChic, however such refunds will be assessed on a case to case basis by BBChic.

Our decision on refunds shall be final and binding.

All refund amounts shall be credited to Buyer’s account as may be stipulated as per the payment mechanism of Buyer’s choice, the estimated time for refund is 5-7 business days, in case Buyer don't choose to credit it to Buyer’s wallet with his/her BBChic Account;

This policy is effective as of 2020-08-28

Contact Us

If you have any questions or suggestions about our Policy, do not hesitate to contact us at qnfvrestaurant@gmail.com